Terms and conditions

Research-use-only products

Products sold by Reta40 are supplied strictly for laboratory research use only.

Products are not supplied for human consumption, medical use, veterinary use, clinical use, diagnostic use, treatment, cure, prevention of disease, cosmetic use, food use, household use, or any form of personal use.

Age restriction

You must be 18 or over to access this website, place an order, or purchase products from Reta40.

Buyer responsibility

By placing an order, you confirm that you are responsible for ensuring that you are permitted to purchase, possess, import, store, handle, and use the products in your jurisdiction.

You are responsible for complying with all applicable laws, import rules, customs requirements, laboratory safety standards, handling requirements, storage requirements, and disposal rules.

No medical or personal-use advice

Reta40 does not provide medical advice, veterinary advice, dosage guidance, administration instructions, personal-use guidance, treatment guidance, or clinical recommendations.

Requests relating to personal consumption, dosage, treatment, injection, administration, clinical use, or veterinary use are not supported.

Product information and availability

Product pages are provided for product information, ordering, and research-use-only supply purposes. Product availability, pricing, images, pack sizes, quality information, and stock status may change without notice.

Customers who need quality information should review the quality information page or contact support before ordering.

Orders and payment

Orders are accepted at our discretion. We may refuse, cancel, or review an order where required for compliance, payment, stock, fraud-prevention, address, or fulfilment reasons.

Card payments are processed securely through Stripe. Orders are reviewed and prepared after successful payment confirmation.

We do not store your full card details.

Dispatch and delivery

Orders are prepared after payment confirmation and order review. Dispatch timing may depend on stock, fulfilment capacity, working days, courier collection times, and delivery conditions.

Delivery timeframes are estimates only and may be affected by courier delays, payment confirmation, customs processing, local delivery conditions, bank holidays, or circumstances outside our control.

International orders and customs

International customers are responsible for checking local import rules before ordering. The buyer is responsible for customs clearance, taxes, duties, import permissions, and any risks associated with restrictions in their jurisdiction.

International delivery estimates are not guaranteed and may be affected by customs, courier processing, and local restrictions.

Returns, refunds, and cancellations

Due to the nature of research-use-only products, we do not accept returns or exchanges for change of mind once an item has been delivered.

This includes unwanted items, ordering mistakes, or products that are no longer required after delivery. This does not affect your statutory rights.

If you need to cancel an order, contact us immediately. Where an order has not yet been dispatched or processed for fulfilment, we will try to cancel it and issue a refund.

Damaged, incorrect, or faulty-on-arrival items

If your order arrives damaged, incorrect, incomplete, or faulty on arrival, contact support as soon as possible with your order number, a clear description of the issue, and photos where relevant.

Please keep the packaging and affected items until support has reviewed the issue.

Website use

You agree not to misuse the website, attempt unauthorised access, interfere with checkout, submit false information, use the website for unlawful purposes, or attempt to place orders in breach of applicable laws or these terms.

Limitation of liability

To the fullest extent permitted by law, Reta40 disclaims liability for misuse, improper handling, improper storage, unlawful use, unauthorised personal use, or use outside controlled laboratory research environments.

Buyers accept responsibility for assessing suitability, compliance, handling, storage, and use before purchasing.

Changes to these terms

We may update these terms from time to time. The version published on this page applies when you access the website or place an order.